take program administration burdens off of your hands
Streamlined TPA and Consortium Services
Ensure workplace safety and regulatory compliance with PROCOM’s Third Party Administrator (TPA) and consortium services. Our expert team facilitates the implementation of efficient drug and alcohol testing programs tailored to you. Designed for seamless integration, our services handle all aspects of random testing, ensuring your organization and your employees remain safe. Trust PROCOM to provide comprehensive solutions that simplify every aspect of your compliance requirements.
Value-Added Services We Bring to Your Testing Program
Three Ways We Can Help You Create Something Everyone Can Agree On
TPA Services
Why partner with a TPA? Managing a drug and alcohol testing program is complicated, and the stakes of preventing workplace substance abuse while complying with federal regulations are high. Working alongside an experienced TPA like PROCOM is an effective and cost-efficient way to help administer your program.
A TPA acts as an extension of an employer’s human resources or safety department to help keep employees safe and compliant. The employer is the “First Party,” and the TPA is the “Third Party” that helps manage the “Second Parties” involved in the testing program.
Consortium / Random Selections
Random drug and alcohol screens are an effective way to combat and prevent workplace substance abuse. A drug screening consortium is an association of companies or groups of employers that join together to combine their employees in a single random testing pool. Many non-DOT-regulated employers choose to randomly drug test their employees to combat and prevent dangerous drug and alcohol abuse.
For owner-operators or companies with only a few DOT-regulated employees, it is more cost effective to join a consortium as opposed to doing your own random selection each quarter.
MRO Services
A Medical Review Officer (MRO) is an integral part of any testing program. Their involvement is required by DOT regulations and advisable in non-regulated environments. They add a layer of integrity to any substance abuse program and are invaluable consultants for employer questions/concerns.
Many legal processes require the review of an MRO for the result to be credible.
MROs have extensive training, testing, and certification requirements and must comply with very strict regulations. PROCOM proudly offers an in-house MRO team so our clients get priority attention when testing issues arise.
Good Things Happen to Our TPA Clients
Your Single Source of Drug Testing Issue Resolution
When benefits that far outweigh any risks, it makes sense to partner with a TPA like PROCOM. We’ve refined a customer service model over the years which minimizes the burden on employers and provides ample reminders when action is needed.
Streamlined Administration
With PROCOM's integrated testing and administration, you have a single issue resolution point. We coordinate with service providers and send you a consolidated monthly invoice for your drug testing, covering payments to collection sites and labs.
Reliable and Efficient Testing
PROCOM is part of a testing network of 12,000 U.S. providers. Testing at all of our in-network sites can be arranged digitally, using electronic authorization and chain of custody forms to minimize errors and delays associated with paper forms.
Professional
Knowledgeable
Local
Approachable
We’re the Third Party Administrator Businesses Can Trust
The PROCOM Promise — Be Your Partner in Compliance
Nationwide
Network
PROCOM’s extensive network of certified testing facilities across the country ensures convenient access to testing locations, making it easier for your employees to comply with testing requirements without significant disruption to their schedules.
Advanced
Technology
High Standards of Service
We prioritize accuracy, confidentiality, and professionalism in all our services. PROCOM’s commitment to high standards ensures reliable results and builds trust with both employers and employees.
Comprehensive
Support
From initial setup to ongoing management, PROCOM provides end-to-end support. Our dedicated team is available to assist with any questions or issues, ensuring smooth operation and quick resolution of any challenges that arise.
Other Businesses See the PROCOM Path to Success
Read About Their Experiences in These Five-Star Reviews
You Can Say You Heard it Here First
Frequently Asked Questions About TPAs and Consortiums for Drug Screening
What will my TPA manage for me?
TPAs can manage the entire process from start to finish or manage a specific part of the process, such as random drug screening selection. At PROCOM, our capabilities include:
- Full suite of employee drug and alcohol testing
- Random selections and consortium management
- A nationwide network of DOT-certified collection sites
- MRO services fast turnaround time for negative results
- Scheduling assistance for any test, anywhere
- 24/7/365 after-hours support for urgent testing
- Company policy review and development
- Regulatory consulting
- Employee and supervisor training
- Consolidated billing available
What can’t a TPA do?
Under DOT regulations, a TPA can’t “administer” certain aspects of your substance abuse program, including:
- Making a reasonable suspicion determination
- Removing an employee from his/her duties
- Being the primary recipient of drug and alcohol test results from the MRO
- Here are some guidelines from the DOT about how to interact with your TPA and other service providers
However, a TPA can consult with you on these activities to ensure you are in compliance and help make your job easier. This includes providing reasonable suspicion training, employee coaching, and helping facilitate result delivery from the MRO.
What is a consortium?
How do I know if I need random employee drug testing?
At PROCOM, we strive to make the random testing process as simple for our clients as possible. There are two primary considerations for an employer:
- Which employees are eligible for random testing?
- How often are they tested?
For some employers, these questions are straightforward. For example, if you have CDL Class A Drivers and only want to meet the federal government’s minimum requirements, then anyone who is eligible for duty should be included in the random selection that DOT mandated: 50% drug / 10% alcohol tested annually, in quarterly intervals.
For other employees with many different types of employees, the answer is less simple. Here is an example of a distribution company:
- CDL Drivers – Randomly test them per DOT regulations in a DOT-compliant consortium
- Warehouse workers – While not regulated by the DOT, these employees perform a safety-sensitive function, and the employer wants to ensure the warehouse is a drug-free workplace. These employees are randomly tested in a Non-DOT consortium that is tested less frequently.
- Office Employees – Exclude from random tests, don’t want to randomly test them
You can pick all classifications under the same percentage, which satisfies both DOT requirements and creates consistency between DOT and NON-DOT employees. Alternatively, if differentiation is acceptable, we can tier the rates specific to the group.
PROCOM can help you design your policy to differentiate between different classes of employees should you choose to treat them differently for drug/alcohol testing purposes.
What is a MRO?
Medical Review Officers have extensive training, testing, and certification requirements and must comply with very strict regulations when conducting medical interviews and reporting the results to the employer.
The primary responsibilities of the MRO are:
- Ensure the validity of the test by verifying the Chain of Custody has been completed and not broken at any point along the way
- Review any positive and abnormal results to ensure there aren’t legitimate medical reasons for those results.
What steps does an MRO take to complete their job?
The steps an MRO takes to complete their job are straightforward, and they give employees a fair chance to represent themselves. The MRO pairs with the MRO copy of the chain of custody to ensure there has been no break in the chain and that the test administered is appropriate.
- If the MRO receives positive/abnormal lab results directly from the lab:
- The MRO calls the donor per the phone number they give to the COC and verifies their ID.
- They ask if there is any legitimate medical reason why XYZ substance was found in their sample.
- They may counsel what types of substances could have caused it.
- If any are provided, the MRO reviews to ensure the prescription is valid and the substances align.
- If no contact is made, MRO tries to reach the employee via their DER. After 5 days of no contact the positive result is reported as-is.
- If there is a legitimate medical reason, the MRO will document and overturn the result.
- If no legitimate medical reason is found, the MRO will certify the positive result, offer resources for SAP/rehab, and communicate the final result to the employer.
- In many cases, the MRO must also report a positive result to the federal government (ex. FMCSA Clearinghouse).
